💛 Returns & Refunds

Damaged, defective or wrong items

If something arrives damaged, doesn't work, or isn't what you ordered, email support@festivedecor.store with your order number and a photo within 7 days of delivery. We'll send a free replacement or give you a full refund, including any shipping you paid. You won't pay to send anything back.

If an item stops working within 30 days of delivery when used as directed, let us know and we'll treat it the same way.

Changed your mind? 30-day returns

You can return unused items in their original packaging within 30 days of delivery.

Email support@festivedecor.store first. We'll confirm the return and send you the return address, which is usually our supplier's warehouse rather than our office. Packages sent without a confirmed return can't be accepted.

You pay for return shipping, and the shipping on your original order isn't refunded. We recommend a trackable shipping service, since we can't refund items that don't reach us.

Items that have been used, assembled and set up, or that are missing parts or packaging can't be returned unless they're damaged or defective.

Refunds

Once the warehouse receives and checks your return, we refund the item price to your original payment method. Refunds usually appear within 5–10 business days after that, depending on your bank.

For partial returns of orders that shipped free, the refund may be reduced by the standard shipping charge if the remaining items fall below the free-shipping minimum.

Cancellations

To cancel, email support@festivedecor.store as soon as possible. If your order hasn't shipped yet, we'll cancel it and refund you in full. Once it has shipped, it follows the return policy above.